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Program Manager – CX & Utilities

JPMorgan Chase Bank, N.A.

This is a Full-time position in Wilmington, DE posted August 28, 2021.

ETUDE Product Team is looking for a strong problem solver, clear communicator, and team player, with background in technical project implementation.

Primary areas of responsibilities include: Change Management & Strategy
– clarify objective and scope of transformation, effectively communicate and socialize the strategy, create work plan and status reporting Product Deployment
– collaborate with the execution teams to ensure end-to-end delivery of the product services; identify and communicate cross-team dependencies and risks Stakeholder Management
– identify stakeholders, understand their priorities, build lasting relationships, and establish structure for ongoing engagement communication Data & Business analysis
– analyze data requirements in a structured manner Process Management
– establish processes to manage the demand-side of the book of work and incorporate delivery into the cross-team operating model.

Identify opportunities to enhance or streamline ways of working and drive optimization of processes.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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