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People Operations Manager

Just Food For Dogs

This is a Contract position in New Castle, DE posted August 24, 2021.

People Operations Manager, Master Kitchen

Job Summary

Our mission is simple, More Life. More years. More love for our four-legged family members. Our Master Kitchens enable our teams across the nation by providing high quality, human-grade food to change the lives of our pets. In order to ensure excellence, the team is looking for it’s next People Operations Manager to support our team members and leaders.

Reports to: Vice President, People Operations

FLSA Status: Non-Exempt

Managerial Responsibility: No Direct Reports

Under little supervision, People Operations Manager, Master Kitchen will oversee all aspects of the People Operations function in a single Master Kitchen operation in Irvine CA or New Castle DE.

Key Responsibilities:

  • In partnership with Site Leaders, maintains communication with internal and external recruitment partners to ensure the location is staffed appropriately.
  • Coordinate and manage new team member onboarding to include facilitation of company onboarding, uniform/supply issuance, coordination of required site trainings, and follow-up to ensure team members are properly welcomed to the facility.
  • Maintain records, report on, and coordinate site required training, as necessary.
  • Own HRIS maintenance including employee updates, pay rate changes, necessary forms and documentations.
  • Maintains team member records in electronic and paper form.
  • Advise, counsel, and coordinate with site leadership to effectively coach and counsel team members who are not meeting expectations and/or exhibiting underperformance.
  • Own the site employee engagement process, including the engagement calendar and budget.
  • In partnership with internal Total Rewards team, act as the site subject matter expert and process facilitator for all workplace injuries.
  • In partnership with the internal Total Rewards team, act as the site subject matter expert on team member benefit offerings and open enrollment process.
  • Maintain the site security and access management systems including issuing and revoking team member access.
  • In partnership with site leaders, review, correct, and approve payroll entry.
  • In partnership with site leaders, schedule team members in the labor scheduling system
  • according to organizational standard.
  • Own the record keeping and reporting on team member callouts and attendance violations. Routinely reporting to Site Leadership to ensure effective coaching.
  • Protects the organization’s values and employee information with the highest level of confidentiality.
  • As directed, completes special projects by clarifying project objectives, setting timetables and schedules, conducting research, developing and organizing information, fulfilling transactions.
  • Ensures continual compliance with local/state/federal guidelines by continual research in order to ensure department policies and guidelines are relevant and adhered to.
  • Own the relevant local unemployment claim dispute process, including potentially representing JFFD in unemployment case hearings.
  • As needed, provide general clerical support to Site Leadership.

Required Skills/Abilities:

  • Excellent organizational skills and attention to detail
  • Ability to prioritize tasks and to delegate them when appropriate
  • Excellent technology skills including, Microsoft Excel/Outlook/Teams
  • Experience utilizing ADP WorkforceNow, preferred
  • Keen ability to lead without power or position through effective communication, partnership, and tact


  • Bachelors Degree, preferred.
  • Five + years’ experience in a Human Resources/People Operations Coordinator or Generalist role with a varying range of responsibility and oversight
  • Ability to partner in a positive way, creating strong professional relationships that can withstand normal business turmoil.
  • Demonstrated leadership skills
  • Excellent project management skills

Physical Requirement

  • Occasional travel to sister facility required with ample notice
  • Must be able to lift up to 25 pounds at times
  • Must be able to traverse and access all areas of the facility
  • Must be comfortable standing/walking for up to 50% of shift

Who we are

Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food, human-grade, nutritionally-balanced meals in Newport Beach in 2010 and we now have a national footprint with continuing growth plans. Learn more about what we do at

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