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Patient Service Representative (Bilingual) (12431)

Howard Brown Health

This is a Full-time position in Dover, DE posted May 21, 2021.

Job Details



Job Location

Howard Brown Health 47th
– , IL

Position Type

Full Time

Education Level

High School Diploma/GED

Travel Percentage

Up to 25%

Job Shift


Job Category

Health Care

Why Howard Brown Health

A mission-driven organization for purpose-driven people.

Howard Brown exists to eliminate the disparities in healthcare experienced by lesbian, gay, bisexual and transgender people through research, education and the provision of services that promote health and wellness Community-based health clinics in some of Chicago’s most underserved neighborhoods The largest LGBTQ health provider in the Midwest Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health.

What is in it for you:
Patient Service Representative Development Pathway PSR HS Diploma/GED PSR II 1-year tenure with HBH or external PSR experience
PSR III 2+ years tenure with HBH or relevant experience
PSR Lead 2+ years tenure with HBH or leadership experience
$16.61 Hourly A commitment to work-life balance with: 3-weeks paid vacation and 1-week of personal time 12 accrued sick days per year  9 paid holidays, including Juneteenth PTO Exchange allows employees to turn unused PTO into liquid assets Employer-sponsored health, dental, vision insurance with two PPO plans and an HMO plan.

BCBS HMO, PPO and PPO Select Plans HMO premium = $27/month BCBS Dental premium = $7.50/month EyeMed Vision premium = $3.26/month 401k program with up to 5% employer match after 90 days  Employer-paid basic life insurance valued at one times the annual salary up to $100K Voluntary Life and AD&D, and Short-term and Long-term disability Up to $720 pre-tax commuter and parking benefit account Flexible Spending Accounts for healthcare and dependent care Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF Employee Assistance Program with 5 employer-paid counseling sessions 50% off at Brown Elephant Resale Shops and discounts at local businesses
What you can expect:

As a Patient Services Representative, you will provide a variety of reception services for clients, patients, and visitors.

To drive our mission you will be responsible for maintaining a customer service attitude to ensure patient satisfaction.

How you will make an impact:
Greet and direct all Howard Brown Health visitors Prioritize the well-being of all patients Ensure the proper registration of all clients/patients and input all demographics, billing, and insurance information into our EMR (Centricity) Educate clients regarding all financial and insurance benefits, government funds, grant, and drug reimbursement programs Assist Patient Accounts Manager in billing and collection of patient accounts.

Develop familiarity with Howard Brown’s program and funding sources and communicate and enforce eligibility requirements to clients Participate in agency wide quality assurance and improvement as needed Maintain patient and financial records within standard medical record and accounting and HIPAA procedures Schedule appointments for client/patient care including all follow-up appointments Generate patient referrals to medical specialists as ordered by Primary Care Providers (PCP), using the appropriate channels as dictated by the patient’s health insurance carrier Assist patients with identifying appropriate pharmaceutical industry patient assistance programs for medications prescribed by a Howard Brown Health PCP.

Collaborates with patient to prepare and submit applications as appropriate.

What you will bring to Howard Brown Health

Minimum Qualification:
High school diploma

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