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Customer Care Representative (CCR)

ACS Solutions

This is a Full-time position in Wilmington, DE posted September 29, 2021.

ACS group has an immediate need for a Customer Service Specialist in Wilmington, DE.

PREFERRED QUALIFICATION:

·         Customer Service / Call Center Background.

 
Job Details:
Job Title: Customer Service Specialist
Job Location: Wilmington, DE
Job Duration: 12 + Months
Job Description:

·      Provide quality customer service and support client Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.

·         Provide product knowledge and technical assistance as necessary.

·         Respond to customer inquiries.

Enter information in a computerized database.

·         Communicate any problems or issues to management.

·         To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

·         Uphold and practice the highest code of ethical standards and conduct.

·         Make decisions within well-defined parameters.

Job Requirements:

Relevant experience required.

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