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Intern, Content Analyst (Service Operations)


This is a Full-time position in Middletown, DE, United States, DE posted May 20, 2021.

ACCOLADE AT A GLANCE…Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life.

Using a blend of cloud-based technologies, specialized support from Accolade Health Assistants® and Clinicians, and integrated data and programs across mobile, online and phone, Accolade navigates people through the healthcare system with trust, empathy and ease.

Employers of all sizes offer Accolade to employees and their families as the single place to turn for all health, healthcare, and benefits questions or concerns, increasing their engagement in benefits and connecting them to the highest quality providers and care.

By empowering people to make better decisions about their health, Accolade lowers the cost and complexity of healthcare, and achieves consumer satisfaction ratings over 90% and an NPS of 60.

The company has been recognized multiple times as a Fastest Growing Business, Top Workplace and Company to Watch.

For more information,visit Accolade on Twitter, Facebook, LinkedIn and DESCRIPTIONROLEOVERVIEWThe CONTENT ANALYSTInternwill report to theSenior Manager of Content.

He/she will be a member of the AccoladeContentteamwhere they willgain real world experiencedocumenting knowledge management processes and procedures.Thisposition willresponsible for sourcing, analyzing, and updating Accolade tools and curating content for customer partner programs that enable Health Assistants to support members with Medical, BH, Rx, Dental and Vision benefit claims and eligibility questions.

Additionally, you will be responsible for participating in cross-functional projects and initiatives to provide content expertise across the business.A DAY IN THE LIFE…
– Create standards forknowledge managementinitiatives
– Optimize implementation processesand procedures
– Applylessons learnedandcustomer feedbackforcontinuous improvement
– Build, maintain,and renew internal and customer/client-facing content for new customer implementations; source content, identify and resolve content gaps, design content structure, and ensure content is consistent with Accolade tools and style guides

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