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Front Desk Gallery Host

Hyatt House Lewes

This is a Contract position in Lewes, DE posted November 25, 2021.

BRAND NEW – OPENING SOON!

On the Job Training, Benefits and Hyatt Hotel Discounts.

TKo Hospitality is looking for a caring, customer-oriented and all-around fun person to join our team in opening the brand-new Hyatt House Lewes / Rehoboth Beach.
We are looking for someone who wants to help make our new Hyatt House a brand, customer and employee favorite.
If you are a hard-working individual who wants to be a part of the opening team of the first Hyatt House in Delaware, we would love to speak with you.


Gallery Host

Act as host providing guests with a full range of individualized service during hotel stay.

Position Requirements

  • Greet, register, and assign rooms to guests of the hotel.
  • Verify customers’ credit, and establish payment method.
  • Be a local concierge by suggesting reservations for dinner, entertainment, and transportation.
  • Compute bills, collect payments, and make change for guests.
  • Answer the hotel phone and handle guest requests and inquiries.
  • Transmit and receive messages, using telephones or PMS system.
  • Deposit guests’ valuables in hotel safes or safe-deposit boxes.
  • Perform bookkeeping activities, such as balancing accounts.
  • Serve food and beverages to guests, ensuring a positive dining experience.
  • Act as a private lounge/gallery host.
  • Practice safe work habits and use required safety equipment.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Perform other duties as requested by management.


Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience required or equivalent training.
  • Dynamic, engaging and passionate personality with the ability to multi-task
  • Work schedule varies and may include working on holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
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