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Associate, Service Control (Part-Time)

Sears Hometown & Outlet

This is a Full-time position in New Castle, DE posted May 3, 2021.

The Service Control Associate is responsible for supporting the Outlet Repair Team by completing administrative functions, including but not limited to ordering parts for cosmetic & mechanical repairs, entering service orders for product repair, managing service orders for internal repair work, managing parts inventory, and managing inventory control functions. The Service Control Associate works directly with a team of hourly associates. The Service Control Associate abides by the Code of Business Conduct and overall business practices with the highest level of integrity. The Service Control Associate must have day, evening and weekend availability to work.

Job Duties:

  • Responsible for creating service orders for products requiring cosmetic and/or mechanical repair
  • Responsible for ordering parts for cosmetic and mechanical repairs, including parts research to idenfity proper parts and availability
  • Maintains processes for order and tracking parts for product repair, and manages inventory of parts for cosmetic and mechanical repairs
  • Assists in the unit’s repair operations to ensure achievement of business goals in expenses, payroll and Associate productivity
  • Partners with the Outlet Repair Specialist Lead and Assistant Store Manager of Operations to ensure full implementation of Corporate programs and initiatives on productivity
  • Mentors and coaches other associates, as applicable
  • Meets key performance metrics, including daily, weekly, and monthly goals
  • Looks continuously for methods to improve business performance
  • Takes ownership for full implementation of Corporate programs and initiatives on productivity and Associate morale
  • Understands and communicates activities/trends in the unit and unique local issues to Management
  • Ensures that the Repair department adheres to safety policies and procedures
  • Ensures that the unit operates in full compliance with applicable laws, regulations and Company ethics policies
  • Maintains facilities and housekeeping
  • Performs other duties as assigned

Required Skills:

  • Ability to lift in excess of 50 lbs. on a daily basis
  • Strong drive for results
  • Action oriented with strong execution skills
  • Courageous leadership skills
  • Ability to manage multiple priorities simultaneously
  • Knowledge of store and retail operations
  • Excellent communication skills
  • Ability to pay attention to detail
  • Ability to handle stressful situations and work in a fast paced environment
  • Ability to work variable and flexible hours, including overtime
  • Time management skills
  • Ability to apply appropriate safety procedures and equipment to protect Company and customer assets, including personal protective equipment (i.e., back belt, safety glasses)
  • Ability to work around gas and oil products within the Environmental Protection Agency and Occupational Safety and Health
  • Ability to incorporate views of coworkers with different perspectives to improve operations
  • Ability to read and utilize reports as needed
  • Ability to maintain the highest level of service standards, and to work with management in specialist development
  • Outstanding customer service skills
  • Computer and database literacy skills
  • Ability to work well with others, cooperate with others, offer help when needed, and foster a team climate to deliver high performance results
  • Ability to be open to change, and to effectively implement change quickly
  • Mentoring skills
  • Excellent communication skills, both verbal and written
  • Ability to complete all specialist training elements successfully within required time frames
  • Ability ro constantly reach outward, handle and finger objects, stand, and walk; frequently bend, squat, kneel, twist, turn, and sit
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