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Senior Field Service Technician – Toledo, OH

Signode Industrial Group

This is a Contract position in New Castle, DE posted November 25, 2021.

Description/Job SummaryJob Summary: Signode, a leading producer of strapping and packaging systems, is seeking a skilled Senior Field Service Technician to install, repair and provide service to packaging machinery in Corrugated plants, Plastic facilities, Beverage Plants, Lumber yards and general industry.

This opportunity is with the Signode Service Business, part of the Signode family of businesses with over 100 years of history in the packaging industry.The primary base will be the Toledo area.

It will include travel and possible travel to or other parts of the country if needed to help cover service demands.

Your duties will include managing your own field service schedule along with assisting other technicians with equipment installs and issues.Duties and Responsibilities:Resolve customer complaints and cooperate with in plant personnel.Examine equipment and determine needed services, or repairs.Provide customer training on proper use of equipment.Accurately evaluate problems both mechanical and electrical and implement the needed repairs.Manage schedules and assignments for work activities, based on customer needs, work priority and available resources.Examine equipment, analyze inspection reports and confer with customers to locate and diagnose malfunctions.Maintain, repair, and overhaul machinery as needed.Connect to and change PLC code provided by engineering for Allen Bradley Control Logics, SLCs and Siemens.Dismantle defective machines for repair at the customer location, using hand tools.Work closely with Signode Engineering to report specific machine issues and add any changes that Engineering requests.Implement testing using test meters and hand tools to diagnose failures of industrial equipment components.Requisition and manage materials and supplies, such as tools, replacement parts and maintain and control inventory.Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements for functionality and safety.Identify and present opportunities for additional support of company products and services to the customer.Compute estimates and actual costs of factors such as materials, labor, or outside contractors.Commute in company vehicle and at times long distances.

Work skills and abilities:Willing and able to travel, overnight travel is required (approx.

25%)Strong working knowledge in the mechanical and electrical fieldKnowledge of PLC programming, hydraulic and pneumatic technologyAbility to effectively use and read measuring instruments, such as multi-meter, amp meter, micrometers and calipersAbility to establish effective rapport with all levels of employees and customersAbility to take initiative and organize your own work independently Drive to build your territory for profitabilityCompetent customer service skills, with the ability to analyze the root cause and find permanent solutions to issuesAbility to engage in extensive customer interactionSolid computer skills, MS Office Applications and Windows programsSolid written and verbal communication skillsExperience and Education requirements:3 years of field or industrial maintenance experienceHigh school diploma is requiredValid driver’s licenseOwn general hand toolsMechanical backgroundExperience and Education preferences:Machinist backgroundPLC and Electrical experience is preferredAssociates DegreeWhy should you join our Signode team?Works skills development Opportunity to service, maintain, and sell the top packaging equipment in the industry.Flexibility Manage your own schedule, customer base and parts inventory.Support The following resources will be provided to you to ensure you have everything you need to provide quality work and service.Continuous “On the Job” training and mentorshipCompany car, gas card, and car insurance Corporate expense accountCompany laptop and cell phoneAll required Personal Safety EquipmentAll supporting inventory for equipment maintenanceWhat we offer: Along with many opportunities for career growth, Signode provides a comprehensive benefits package that supports our employees’ development, wellness, and financial security:401(k) retirement plan with company matchLife and Disability InsuranceWellness ProgramPaid vacation and holidaysTuition ReimbursementEmployee assistance programEmployee DiscountsAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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