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SR. ServiceNow Developer

Sunrise Systems Inc.

This is a Full-time position in Wilmington, DE posted June 6, 2021.

Title: Sr.

ServiceNow DeveloperDuration: 5 months contractLocation: Willmington, DE (remote until offices open) This position is responsible for working across assigned applications and services within our client’s ServiceNow program to develop new functionality and innovative solutions to address product owner and project stakeholder requirements while focusing on maintaining acceptable technical debt.

The developer will work closely with the platform architect, platform team, Enterprise Architecture, and IT Security to ensure technical designs and development address requirements in the most effective and secure manner for the overall ServiceNow platform.

The developer will be required to consider the current needs and architecture of the environment while reviewing future enhancement roadmaps and assessing core platform and/or application changes driven by version upgrades.

The developer will serve as a technical lead for assigned applications and services while seeking guidance as necessary from the platform architect and platform manager.

Primary Job Responsibilities:
• Designs develops, configures, and customizes (when appropriate) assigned ServiceNow applications and services to deliver new functionality and capabilities
• Supports the development lifecycle for assigned applications and services
• Assists the platform team with second level incident resolution, problem root cause analysis, and post-change validation
• Provides on-call support when critical production issues occur
• Assists the platform team in estimating release level of effort
• Provides mentoring and guidance to platform administrators
• Takes ownership of complex business and technical requirements and works them to completion
• Follows and improves architecture, design, technical documentation, and coding standards for assigned applications and services
• Participates in and works with platform team to ensure proper quality assurance is completed related to unit, system integration, regression, and user acceptance testing
• Responsible for reviewing, validating, and remediating all version and patch upgrades associated with assigned application and services
• Develops with an eye towards automation
• Design, develop, and configure workflows, flows, forms, scripts, ACL’s, data transformation, policies, rules, scheduled jobs, and all other underlying logic using Agile methodologies
• Transfers knowledge for development work completed by external implementation partners for assigned applications and services

Job Requirements:

Required Skills & Experience: Knowledge
• Strong technical foundation and knowledge of the ServiceNow platform and architecture
• Knowledge of Agile and Scrum development approaches
• Ability to learn and adapt to new technologies related directly or indirectly to the ServiceNow platform
• Development skills in scripting, business rules, data imports, ACL’s, data policies, UI policies, data import and transformation, logging, error remediation, data encryption, flow designer (including Integration Hub spokes), notifications, SLA’s, metrics, database views, assessments, forms, workflow, and language translations
• Knowledge of database design schemas and data modeling including ServiceNow’s Common Service Data Model (CSDM)
• Development skills in scripting JavaScript, Web Services, HTML, CSS, and Jelly
• Strong business acumen
• Ability to work across diverse organizations and build effective relationships/partnerships.
• Ability to deliver results via influencing IT leadership by articulating facts regarding planning and execution/delivery that result in improved outcomesProblem Solving
• Conducts solid stakeholder and risk analysis on key issues
• Weighs alternatives and considers service, business and financial implications of decisions
• Flexibility to adjust development activities in support of the business needs
• Removes barrier to changeGuidance
• Accomplishes results through influencing other team members and/or leaders
• Acts as an advisor to others
• Provides guidance, constructive input, and motivation to less experienced team membersRelationships
• Work is guided by long-term objectives
• Translates business plans into objectives for the ServiceNow portfolio
• May influence and/or develop broad programs and initiatives Experience
• 5+ years of relevant experience or equivalent combination of education and work experience
• Certified ServiceNow Developer preferred
• ITIL Foundations Certification recommended
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM, and ITBM areas
• Experience with Customer Service Management, Governance Risk and Compliance, and scoped applications a plus
• Solid experience with conflict resolution
• Strong interpersonal/relationship management skills
• Ability to execute and prioritize a number of tasks simultaneously
• Strong influencing and negotiation skills
• Outstanding problem solving and analytical skills
• Outstanding communication skills, both oral and written

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