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Cloud Manager

eSource Technology LLC

This is a Full-time position in Dover, DE posted June 9, 2021.

The Network Administrator (NSA) installs, configures, and supports an organization’s local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Entering Request and Incident Tickets in Service Now ticketing system bull Troubleshooting Second Level Support Tickets assigned to your group through Service Now – Creating and updating Knowledge Base articles bull Providing excellent Customer Service for All Customers. bull Recording and reporting time spend with customers bull Troubleshooting network connectivity from the switch for Phones, Computers, and Printers. bull Assist Network Engineering Team with Troubleshooting of switches and phones. bull Provide Support for IOS, Android, Windows OS, and Mac OS devices. – Knowledge of GPO, DHCP, and Active Directory. bull Experience Troubleshooting Printers, Scanners, and Copiers. bull Knowledge of MDT, KACE, SCCM and PowerShell preferred but not required. The interview will be by webcam, but the work for this position is on site 100

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