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Beebe Healthcare: Clinical Care Coordinator

Beebe Healthcare

This is a Contract position in Little Creek Landing, DE posted August 25, 2021.

Summary:This individual is responsible for providing phone follow-up and care coordination services for patients discharged from Beebe Healthcare. Previous experience working telephonically. Experience working across the healthcare continuum (inpatient, office practice setting, home health, state agencies.)The focus of the role is on improving patient experience, ensuring high quality outcomes and reducing unnecessary utilization. Strong customer service and communication skills, and vast knowledge of area community resources and services is required.Other information:Two years minimum experience in health care preferably primary care, case management and/or acute care.Knowledge of the community, challenges in navigating the health care system, and provision of patient-centered care. Excellent communication skills and the ability to work collaboratively with others. Computer proficiency and familiarity with Electronic Health Record documentation required.Licensed Practical Nurse (LPN) or Bachelors Degree in social service or healthcare related field.Licensed Practical Nurse (LPN) preferredResponsibilities:Assists with Beebe Population Health programming and implementation as directed, working with patients, families, caregivers, and providers as part of an interdisciplinary team to provide care coordination. Ability to assess, plan, implement, coordinate, monitor, and evaluate health care options and services with the goal to optimize patient health status across the care continuum. Capacity to integrate best practices, chronic disease prevention guidelines, protocols and other metrics in development of treatment plans that are patient-centered, promote quality and efficiency in the delivery of care. Responsible for facilitating clinically integrated care and maintaining current knowledge of transition of care best practices. Command of written and spoken English. Ability to communicate accurately and professionally with co-workers, community contacts, providers and patients. Establishes and maintains positive relationships with community contacts, local providers, practice employees and patients. Promote patient and provider adherence to post-acute plans, ensure ordered services are completed and assist in safe transition back to the home and community; Computer skills. Excellent organizational skills and the ability to work independently. Must be able to utilize varied electronic health records, maintain patient data and elicit reports as needed. Knowledge of the Sussex County health care community, challenges in navigating care and experience acting as an advocate and liaison with the community. Conduct telephonic case management, utilizing coaching and motivational interviewing skills to facilitate medication management/adherence, patient education, and coordination of care and provider communication. Provide psychosocial support and connect patients with assistance with community and social services as needed.Competencies and skills:Essential:* Clear Communication Skills Both Written And Verbal* Able To Keep Confidential Information Regarding Patients, Team Members* Able To Withstand Crisis Situations* Has Skills To Provides Customer Service To Patients, Team Members And Visitors* Knowledge And Experience With Electronic Health RecordsEducation:Essential:* Associates Degree in related field Education specialization:Essential:* NursingEducation equivalent experience:Essential:* OR SOCIAL WORK OR BUSINESSLocation: Hospital-Main CampusShift : Monday FridayFTE: 1.000000 Work Status: Full Time Associated topics: anesthetist crna, arnp c, board, certified nurse midwife, certified nursing, family medicine, family nurse practioner, locum, neighborcare, practitioner

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