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Software Support Specialist


This is a Contract position in Magnolia, DE posted November 24, 2021.

Job Description

Job Title: Software Support Specialist

Work Location: U.S. (Delaware) Location

Division/Department: SUMURI/SOFTWARE

Reports To: John Day, Senior Manager-Software Department

  • Full-Time ❏ Exempt

❏ Part-Time ❏ Non-Exempt

Essential Duties and Responsibilities:

Provides support for various software needs within the company to maximize productivity and contribute to the company’s overall success as well as provide customer related support for the company’s software client base by performing the following duties:

➢ Must be highly efficient.
➢ Must be able to work without supervision.
➢ Must be highly organized and able to manage multiple tasks/projects simultaneously.
➢ Quality and assurance testing for Beta Software – test and refine new features or team for new features or designs
➢ Serves as a liaison between software customers and development team for troubleshooting, software user experience and new feature requests.
➢ Engage in research and development projects to support new features for

SUMURI software.
➢ Monitoring and answering software related technical support questions on our Community Support Forums, ticket support system, forensic list serves, social media forensic forums (Discord), emails and phone support.

➢ Provides demonstration of our software as needed.
➢ Answer any and all questions that a customer may have in regards to their software.
➢ Provides product specific training to current as well as potential customers.
➢ Continually provides up to date software manuals and documents.
➢ Develops and dictates training curriculum as needed for both domestic and international customers.

➢ Assists at conferences as needed for both domestic and international events.

➢ Any other tasks as assigned by management.

Education and/or Work Experience Requirements:

Physical Requirements (if applicable):

Grade/Level: Negotiated based on experience.

Approver/Contact: Date:

Job Type: Full-time

Pay: From $40,000.00 per year


  • Paid time off


  • 8 hour shift
  • Day shift
  • Monday to Friday


  • Associate (Preferred)


  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

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