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Production Support Engineer


This is a Full-time position in Wilmington, DE posted May 22, 2021.

Production Support Engineer

BCforward is currently seeking highly motivated Production Support Engineer (ServiceNow, Windows, Linux)for a remote then onsite opportunity in Wilmington, DE.

Position Title: Production Support Engineer (ServiceNow, Windows, Linux) Location: 880 Powder Mill Road, Wilmington, DE 19803 Expected Duration (possible extension):6 Months

Job Description:

looking for a Production Management Engineer to join our team tasked to support and drive automation across our most critical applications including ServiceNow.

In this role you will become familiar with a wide variety of our internal technologies, (build, monitoring, ticketing, configuration management, performance optimization, Operate) and help to hook them all together to introduce efficiency.

The role is both Engineering and Support and is ideal for someone with a related background that can help introduce best practices as the group matures.

The role requires someone to be creative and passionate about technology along with being able to work independently and as part of a team.

This is an excellent opportunity to work for a world leading company, with smart engineers in an exciting, changing and challenging environment.


* Support and aide in the day to day management of our Production instance of ServiceNow

* Install/upgrade/manage APIs for the various systems that interact with ServiceNow

* Knowledge of improving performance and configuration by utilizing ServiceNow best practices

* Work closely with Product owners, Developers and Support teams for Critical applications

* Troubleshoot complex code issues and suggest or provide solutions

* Automate, monitor and maintenance of systems in a distributed, enterprise environment

* Ensure environment performance, reliability and availability

* Exploring new technologies to optimize the delivery and reliability of automation

* Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations

* Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency

* Off hours support and on-call rotation


* Prior working knowledge of ServiceNow; ServiceNow Certified System Administrator is preferred

* Fluent in at least one scripting language, preferably Perl, Python, or PowerShell

* Experience with web frontend development frameworks such as JavaScript, JQuery, etc.

* Experience working in an Agile Development environment

* Experience administering application servers, web servers, and databases (Tomcat, WebSphere, Nginx, Microsoft IIS, Oracle, MySQL, etc.)

* Act in a collaborative, team-oriented environment focused on common goals to achieve mutually beneficial results

* Ability to present technical and/or services business concepts in a comprehensive and concise manner

* Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of departments

* Ability to drive deliverables and results, which involve people who do not directly report to you

* Be accountable and responsible for the accuracy and completeness of assigned work and results

* Prioritize and manage work load and communicate issues clearly

* Exhibit effective verbal and written communication skills

* Strong analytical and problem-solving skills in a Linux or Windows environment

* 3-5 years in a Production support role

* 3-5 years in a AutomationEngineering role

* Strong sense of ownership and pride in the work you do

* Ability to balance and prioritize multiple projects/Tasks at one time

About BCforward:

BCforward began as an IT business solutions and staffing firm.

Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization.

Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India.

We are currently the largest consulting firm and largest MBE certified firm in Indiana.

Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs.

BCforward currently maintains a team of over 5000 global resources.

With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

This posting is not an offer of employment.

All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews.

The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position.

BCforward is an equal opportunity employer.

Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 132921 when responding to this ad.

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