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Personal Lines Customer Service Associate

Alluvion Staffing

This is a Contract position in Rehoboth Beach, DE posted October 13, 2021.

Alluvion is hiring for an Personal Lines Customer Service Associate located in Doral, FL This role will sit in the office Our team is growing and seeking an exceptional individual with proven discipline, and commitment to building and furthering their career.

Associate must hold their 4-40 license This team provides sales and service of consumer insurance (auto, homeowner’s and more) to our clients/customers in Florida.

We have superior training, good benefits and internal advancement opportunity The Customer Service Associate will assist clients with issues and help to maintain a high customer retention level.

The Customer Service Associate will be responsible for taking incoming calls from our customer base and addressing customer issues and concerns with the company.

The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

Primary/Essential Duties: Servicing accounts, making and receiving calls to and from clients, answering client questions Update the company database by inputting information from each call and keeping every customer field current Collaborate with Management team for data entry projects and miscellaneous projects Scanning and filing documents into the company database Perform all other assignments as required Required Skills 440 Customer Service Insurance License Minimum two years’ experience in a customer service role within an insurance agency or company Upbeat personality that comes across to customers on the phone Advanced computer skills including: MS Office Word, Excel, Outlook plus accurate typist, and savvy to toggle amongst many websites Strong verbal and written communication skills.

Completes tasks timely and accurately.

Self-motivated, Organized, Detail-Oriented

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