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IT Support Engineer III

Akorn, Inc

This is a Contract position in Wilmington, DE posted November 27, 2021.

SUMMARY: Level 1 2 and 3 Helpdesk duties Server and Network Operations Small level Project Management ESSENTIAL FUNCTIONS: Includes the following.

Other duties may be assigned.

Small level project management Liaison between local business contacts, vendors, Corporate and other IT groups Be the lead Local IT contact for the Business and work with the local IT team to ensure business and enterprise IT needs are being met.

Create images for Laptops, Desktops and VMs Support Optel Serialization equipment in Manufacturing environment Peripheral devices, including printers, copiers and scanners Install telephones (Mitel) Support the Microsoft office suite Support Active Directory Install and support appropriate security procedures to safeguard systems from physical harm and viruses, unauthorized users, and damage to data Perform regular tests to ensure integrity of systems Ensure, virus protection, patches are up-to-date WSUS and GPO support Responsible for tracking problems and resolution Use Dell KACE helpdesk for ticket tracking and management of PC’s Develops user guides procedures, schedules and compliance related documentation System backups, check log files, change tapes Maintain equipment inventory Review system logs and records daily Provide recommendations and input on software/hardware selection Additional duties as assigned by Manager

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