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Help Desk Support

American IT Resource Groups

This is a Full-time position in Wilmington, DE posted November 26, 2021.

ROLE: Help Desk (User Support Services)

Wilmington, DE

REQUIRED SKILLS:

· At least 2 or more years of hands-on Help Desk experience and exposure to integration testing

· Strong understanding of Help Desk related flow and exposure to Help Desk tools & work towards tickets resolution

· Strong customer service background – ability to analyze, trouble-shoot the issue

· Willingness to learn custom applications and understand policy related documents

· Strong communication skills, both written and oral – a congenial telephone presence and a positive/cooperative attitude

· Strong understanding of software development principles

· Record defects and coordinate resolution with development and functional leads

· Excellent teamwork, interpersonal skills and professionalism

· Execute test scripts

· Analyze results against functional design and expected results

· Record defects and coordinate resolution with development and functional leads

· Strong customer service background – ability to analyze, trouble-shoot and answer questions accurately related to Help Desk tickets.

PREFERRED SKILLS:

· Previous Help Desk experience

· Proficient in the use of Microsoft Word and Excel

· Training experience

· Ability to work independently

RESPONSIBILITIES/EXPECTED DELIVERABLES:

· Ultimately, staff in these roles will be providing Help Desk Support to our client.

Job Type: Full-time

Salary: $29,644.00
– $40,000.00 per year

Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Help desk: 2 years (Preferred)
Windows: 1 year (Preferred)
Work Remotely:
Yes

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