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Employee Customer Service Specialist

Aston Carter

This is a Full-time position in Newark, DE posted November 26, 2021.

Equivalent Experience
Now Hiring for Employee Customer Service Representatives in Newark, DE with a TOP financial institution!
As an Employee Customer Service Specialist you will deliver a superior employee experience across various services.

As part of your daily duties you will interact with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail and accuracy of work while maintaining a high quality standard and ensuring data integrity.
Responsibilities
Perform inbound/outbound phone activities
Review and respond to employee requests according to established processes, policies, company guidelines and regulations
Complete related transactions and activities adhering to company policy and guidelines
Process assigned work activities timely and accurately
Demonstrates strong product/service knowledge to help resolve manager and employee issues in a timely and efficient manner, ensuring a high quality client experience
Resolving manager and employee issues in a timely and efficient manner, ensuring a high quality client experience
Capable of handling highly sensitive and confidential matters
Providing project management support.
Additional Skills & Qualifications:
Experience in HR is preferred
Be customer service-oriented with strong interpersonal skills
Possess strong organizational skills with attention to detail
Be able to multi-task in an organized manner
Be self-motivated
Have the ability to troubleshoot effectively
Possess strong critical thinking, judgement and analytical skills; identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate risk to the firm.
Excellent written and oral communication skills, as well as, organization and attention to detail.
Proficiency with MS Word, Excel and Internet are required
Ability to work flexible hours based on team needs; current operational hours 8:00AM to 7:00PM EST Monday – Friday.
Must be able to work overtime as needed
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business.

Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles.

As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.

Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges.

For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com.

Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options.

However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

The Recruiter is the sole point of contact for questions about this position.

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