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Desktop Support Specialist

Super Technology Solutions, Inc.

This is a Full-time position in Dover, DE posted May 27, 2021.

One of our premier clients is looking for a Desktop Support Specialist in Dover, DE for 12+ months’ engagement. If interested, please submit your resume ASAP indicating (1) current location (2) desired hourly rate, W2 or 1099? (3) Your email address. JOB DETAILS DESCRIPTION This is an elevated Service Desk role that is 95 phone support for internal and external customers. The technician troubleshoots, resolves, documents, and escalates tickets as necessary. Excellent communication and customer service skills are a must. The primary function of this position is to troubleshoot, resolve and manage tier 1, IT support issues over the phone. This position is customarily a first shift position, but the candidate must be willing to other shifts as needed. Initially, this will be a remote support position, the candidate must have access adequate access to the internet and an appropriate workspace to work effectively. The technician will be provided the necessary hardware to perform the required duties. If at some point, the candidate will be required to report on site. This role will be based in Dover DE. Years of Relevant Experience 2 to 4 years of helpdesk andor desktop experience. Preferred Education A+ Certification and Network + Certification or demonstrated equivalent. REQUIRED SKILLS EXPERIENCE Prior experience working in a technical phone support role Prior experience with the diagnosis, troubleshooting, and tracking of computer-related incidents. Prior experience providing hands-on PC and peripheral equipment troubleshooting, repair, and installation support. Prior experience escalating problems and incidents to designated level 2 and level 3 help desk support entities Prior work interfacing with outside vendors to assist in teamand customer support for field locations related to outages and telecom issues Prior experience in a role that requires customer-centric focus coupled with problem-solving abilities Prior experience working with a service ticketing tool Troubleshooting of Basic LANWAN issues Prior experience in working multiple shifts Prior experience with Service Now Very strong verbal and written communication skills Very strong customer service skills

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