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Decision Support Analyst (Remote)

Acxiom

This is a Full-time position in Smyrna, DE, United States, DE posted June 5, 2021.

Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:
– Fully understands details of client’s data and Acxiom’s marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.
– Executes and analyzes decision support processes and data to measure campaign/model efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.
– Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction.
– Researches, trouble shoots, administers application administration, conducts application user training, and code changes.*This is a remote role can be located anywhere in the U.S.What You Will Do:
– Data management and data consultation
– Provide attributes and population according to client modeler needs
– Support retro-model score requirements
– Data archive and retrieval
– Execute data extracts and transfers
– Build model performance/validation reports
– Manage prod model flow of data between data mart and model score environments
– Increased complexity of assignments
– augmentation and/or independent segment owner.
– Augmentation (1 or >) or owner of moderately complex assignments.
– Owner (1 or >) of low complexity assignments
– Moderate ability to see whole picture.
– Assists clients with business solution definition through campaign management and business intelligence tools and/or processes.
– Audits post-production changes to ensure service level agreement compliance.
– Executes moderately complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.
– Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.
– Executes simple Custom Client Report Services
– utilizing necessary tools; executes standard/automated DataMart Build processes; audits, monitors and ensures SLA compliance.
– Develops, maintains, and improves client relationship through increased client communications.

May have campaign and/or reporting specialty and may be point of contact for some client campaigns.
– Contributes to (and may provide ownership) to the research process of a technical operation.

Provides data, analysis, and recommendations to support multiple technical operations and assure client satisfaction.
– Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.

Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.
– Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.
– Responsible for application administration.

Identifies, recommends, and documents code changes or makes appropriate code changes.

Constructs and/or enhances data documentation as needed.

Changes processes for clients through established change management procedures
– Investigates and advises clients on potential processing efficiencies, redundancies and/or optimum use of data.

Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams
– Documents and conducts performance monitoring and tuning for user applications and environments
– Maintains subject matter expertise in designated accounts and processes
– Documents and conducts performance monitoring and tuning for user applications and environments
– Ensures compliance with established procedures, project requirements and service level agreements through audits.

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