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Customer Service Representative

Hermann Forwarding

This is a Full-time position in New Castle, DE posted June 5, 2021.

Hermann Services, Inc. offers state-of-the-art distribution services throughout the United States, from our headquarters in New Jersey. Backed by an energy-efficient fleet of equipment, state-of-the-art facilities, and partnerships with top service providers nationwide, Hermann Services is one of the country’s premier asset-based logistics providers.We are seeking a Customer Service Representative for our Warehouse in Wilmington, DE. This is a great opportunity to grow with our company!Responsibilities:Receiving, processing, labeling, and storing incoming stock.Maintaining clear records on all inventory and stock.Inspecting all stock for damages and keeping records of damages.Organizing the warehouse space.Preparing, maintaining files for record keeping.Accurately processing orders for shipping and receiving using the WMS and often mirroring the transactions into a customer-based system.Recording exact arrival and departure times for shipments.Operating stock management tools; for example, a forklift.Counting stock and keeping inventory records.Open and maintain customer accounts by recording account information.Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Build sustainable relationships of trust through open and interactive communication.Handle complaints – provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.Follow communication procedures, guidelines, and policies.Go the extra mile to engage customers.Greet customers warmly and ascertain problem or reason for calling.Assist with placement of orders and returns.Place or cancel orders.Other duties as assigned.Qualifications:Proven customer support experienceCustomer orientation and ability to adapt/respond to different types of characters.Excellent communication and presentation skills.Proficient in all applications of Microsoft – Word, Excel, Outlook, etc.Ability to multi-task, prioritize and manage time effectively.High school diploma or equivalent; college degree preferred.Ability to write and speak well in English.Shipping and Receiving experience in posting goods and shipping orders preferred.COVID-19 considerations: We supply masks, hand sanitizer, and gloves to our employees and practice social distancing at our work sites.

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