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(CSR) Full Time Sales & Customer Service Representative

Essential Marketing & Sales Firm

This is a Full-time position in Wilmington, DE posted June 5, 2021.

Job DescriptionNext Wave is an outsourced marketing agency looking for a Full Time Sales & Customer Service Representative to join our Newark office on a permanent basis.You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.This role offers you the opportunity to work in a national firm that offers excellent career progression.Here at Next Wave, our company holds four key values: Leadership: Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.Honesty: If you want to be trusted personally or professionally, you must be honest.Growth: We measure growth by the tenacity in someone”s work ethic, which guarantees an outstanding outcome.Professional Development: Professional development comes from a commitment to excellence. “The quality of a person”s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor” – Vince LombardiEssential Skills:Clear written and verbal communication skills1+ years of prior experience is preferredStrong relationship management skillsAbility to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possibleBusiness acumen in the marketing and client relations field is preferredMust understand and comply with applicable regulations and standard operational proceduresMust ensure that all transactions are executed properly and meet compliance guidelinesCore Responsibilities:Provide high-quality service to each of our clientsBuild new accounts through direct sellingMaintain client confidentiality at all timesManage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational ProceduresResearch, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialistsCommunicates clearly with staff in a timely and professional mannerIdentify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the clientThis position includes in-person sales and customer service. This is a commission paid role.

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